Frequently Asked Questions (FAQs)
1. What is Satvik Mart?
Satvik Mart is a food brand committed to offering pure, natural, and traditionally made food products. Our name means “the true essence,” and that's exactly what we deliver — clean, honest, and wholesome food.
2. Are your products 100% natural?
Yes. All our products are made from natural ingredients without artificial preservatives, flavors, or additives. We follow traditional preparation methods to retain maximum nutrition.
3. Are your products vegetarian or vegan?
Most of our products are 100% vegetarian. Some may also be vegan-friendly — please check the individual product page for specific details.
4. How do I place an order?
You can order directly through our website: satvikmart.store. Just select your products, add them to the cart, and proceed to checkout.
5. What payment methods do you accept?
We accept:
Credit/Debit Cards
UPI & Wallets (PhonePe, Google Pay, Paytm)
Net Banking
Cash on Delivery (COD) — available in select areas
6. Do you deliver across India?
Yes, we ship to most pin codes across India through trusted delivery partners. Shipping charges and timelines are shown at checkout.
7. How long does delivery take?
We usually dispatch orders within 1–2 working days, and delivery typically takes 3–7 business days, depending on your location.
8. Can I cancel or change my order?
You can cancel or modify your order before it is shipped. Once dispatched, changes are not possible. Please contact us at support@svarasa.in as soon as possible.
9. What if I receive a damaged or wrong product?
If your order is damaged, tampered, or incorrect, please contact us within 48 hours of delivery with photos/video proof. We will issue a replacement or refund as applicable.
10. Are your products safe for children and elderly people?
Yes. Our products are made with natural ingredients and are generally safe for all age groups. However, we recommend checking the ingredient list for any personal allergies or dietary restrictions.
11. How should I store the products?
Each product comes with specific storage instructions. Generally, store them in a cool, dry place away from sunlight. Once opened, use within the recommended time.